Here in VISANOW Customer Support, we track our numbers. Daily time spent on the phone, check. Number of phone calls and emails received and responded to, check. Average time it takes us to respond, check.
Even though these numbers fluctuate, especially when a “busy season” is upon us (such as H-1B Cap Season), our top priority always remains constant: providing a high standard of support to our customers while keeping response time low. VISANOW is rising to become a leading global mobility provider, which means we have the opportunity to interact with more and more customers. This naturally leads us to an increased number of phone and email interactions over time.
A Customer Support Milestone
On April 29th, two Customer Support Specialists (Molly and myself) hit the milestone of responding to 10,000 “inquiries” (phone calls, emails, internal requests, etc.): a number that at one time seemed daunting but gradually became obtainable.
More Than A Number
While the number "10,000" physically quantifies our customer interactions, it really means so much more. Each one of those inquiries represents an experience with a customer that may have furthered our knowledge of immigration, taught us how to problem solve, and provided us with experience we can use in future customer interactions. We are continuously learning how to provide top-notch support so that our customers know we care and are focused on them.
The two of us were beyond stoked about this and and all of us in Customer Support look forward to responding to many more customer inquiries!