Natalie is always in a cheerful mood, especially during H-1B Cap Season

One of my favorite phrases to use on a daily basis as a Customer Support Specialist here at VISANOW is “I’m happy to help!” Whether spoken to a customer or colleague, it is a simple yet powerful phrase that conveys care and receptiveness to another’s situation. I definitely believe that VISANOW’s compassion and willingness to assist sets the stage for an excellent customer experience.

Here are just a few of the many reasons why we’re so happy to help:

• Our clients are awesome people. Whether they are individuals looking for a family-based visa, HR representatives getting a visa for their employees, or the employees that are getting a visa, our clients are a fantastic bunch. We love getting to know them.
• We become better at helping with every unique situation in which we assist, which allows us to better serve more people and better solve future problems.
• We know of the difficulties encountered throughout the immigration process and would want this kind of assistance if we were in our clients’ shoes.
• We ultimately want to improve the legal services experience and know that this is one of the pillars that supports such an experience!

Big Help During H-1B Cap Season

When I think of this “happy to help” attitude, this year’s H-1B cap season comes to mind. I have seen all of our departments band together to help in any way possible to reach a shared goal: to help as many clients as possible successfully file and obtain their H-1B visas (or find alternatives). Through the hustle and bustle, approaching deadlines, and uncertainty, we strive to be a source of support and knowledge for the people who make our jobs so rewarding.

I look forward to the success stories post-H-1B cap season and know that everyone here at VISANOW is not only happy but feels privileged to be able to help these individuals on the way to their new opportunities.